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Privacy Policy

Server & Cloud is committed to protecting your privacy.

This Privacy Policy is intended to disclose how we collect the information and how the information is being used.

1. Introduction

This policy explains when, why and how we collect personal information from the people who visit our website, sign up or purchase any of our services or request or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.

While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate our company by:

If you are ever concerned or have question about how your personal data is collected or used, please contact us.

This policy (together with our terms of use Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Data Controllers and Contracting Parties

For the purpose of the Federal Act on Data Protection (FADP) of 19 June 1992 the data controller is Solar Communications GmbH, a company registered in Switzerland at the following address:

M├╝rtschenstrasse 30
CH-8048 Z├╝rich, Switzerland.

Our representative for the purpose of the FADP is available via following email: info@solarcom.ch

For Data Subjects in the EU we appointed GDPR-Rep.eu as representative according to Art. 27 GDPR. If you want to make use of your GDPR data privacy rights, please visit: https://gdpr-rep.eu/q/11040861 or Contact GDPR-Rep.eu:

Maetzler Rechtsanwalts GmbH & Co KG
Attorneys at Law
c/o Solar Communications GmbH
Schellinggasse 3/10, 1010 Vienna, Austria

Please add the following subject to all correspondence: GDPR-REP ID: 11040861

3. When do we collect your personal data

We may collect data about you in the following ways:

4. What personal data do we collect

If you are simply viewing our website then we will collect the following information within our logs:

If you sign up to use our services we will then collect the following information:

While not actively collected we may store any other personal information that you may disclose during live chat, tickets or emails.

5. Cookies and IP Addresses

IP Addresses
We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.

Cookies

A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit.

We use cookies for the Following:

If you register with us or if you continue to use our site, you agree to the use of cookies.

You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

6. Where we store and process your personal data

The data that we collect from you is stored in Switzerland but it may be processed by staff operating outside the EEA (European Economic Area) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to the processing of this data outside of the EEA.

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation).

7. How we Protect your personal data

We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.

8. Uses we make of personal data

We use information held about you in the following ways:

9. Legal basis for the collection and processing

Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:

Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:
When you purchase a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for technical support purposes.

Legal compliance
The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.

Legitimate interest
We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business.

For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.

Consent
In certain cases, we may collect and process your data with your consent, for example our newsletter and hot offers emails. Consent to receive these can be withdrawn at any time.

10. How long we keep personal data

Overall, your data will be kept until it is no longer required for the purpose of its collection. Certain data that is required to handle our business activities or linked to purchases, or any other financial transaction, will be kept for extended periods of time.

11. Who we share personal data with

We may disclose your personal information to third parties:

12. Newsletter and Marketing Emails

In rare cases we may send you email marketing that contains news or current promotions. To opt-out please contact customer support.

13. Disclosure of your personal information

We may disclose your personal information to third parties:

14. External links

Our site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

15. Your rights under GDPR

Under GDPR (General Data Protection regulation) you have a number of rights relating to your personal data, these will come into force on the 25th May 2018

Right to Restrict Processing

You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:

You can exercise the right at any time by contacting our team.

Right of Access (Access to Information)

The GDPR Act gives you the right to access information held about you.

You can exercise this right by contacting us.

We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days.

The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.

Right to Erasure (Also known as the right to be forgotten)

As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under Swiss law to keep financial data such as invoice information.

You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.

To make a right to erasure request please contact our customer services team.

Right to Rectification

The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.

Customers can update their own personal details via the client area however if this is not sufficient please contact our customer services team.

Right to Object

You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.

To make a right to object request please contact our customer services team.

16. Changes to our privacy policy

We keep our privacy policy under regular review, you can always find the latest version at the URL below:

https://server-cloud.com/en/privacy_policy

Revisions to This Policy

We reserves the right to revise, amend, or modify this policy, and our other policies and agreements at any time and in any manner. We will take reasonable steps to draw your attention to any changes in our Policy.

Please contact us if you have any questions questions or comments about our privacy policy.



Document: Privacy Policy. Rev. 1.2, last update: 21.04.2020


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